M E T A N E X T

Frequently Asked Questions

  • Getting Started
  • Account & Trading
  • Trading Rules
  • Deposits & Funding
  • Withdrawals & Payouts
  • How do I start trading with MetaNext?

    Starting with MetaNext is simple. First, create your account by clicking "Sign Up" on our homepage. Complete the registration form, verify your email, and then choose your preferred trading account type. Once your account is verified, you can deposit funds and start trading on our MT4/MT5 platforms for both Forex and MCX markets.

  • What markets can I trade with MetaNext?

    MetaNext offers comprehensive access to both Forex and MCX markets. You can trade major, minor, and exotic currency pairs in Forex, along with MCX commodities including gold, silver, crude oil, and base metals. Our platform provides real-time data and advanced tools for both market segments.

  • Is MetaNext available for Indian traders?

    Yes, MetaNext is specifically designed for Indian traders. We offer seamless MCX trading alongside global Forex markets. Our platform supports Indian payment methods including UPI, Net Banking, and IMPS for quick deposits and withdrawals in Indian Rupees.

  • What educational resources does MetaNext provide?

    We offer comprehensive educational resources including video tutorials, webinars, eBooks, daily market analysis, and one-on-one coaching sessions. Our learning materials cover everything from basic trading concepts to advanced strategies for both Forex and MCX markets.

  • What are the minimum requirements to start trading?

    To begin trading with MetaNext, you need to be at least 18 years old, have valid identification documents for KYC verification, and maintain a minimum deposit of ₹5,000. No prior trading experience is required - we welcome both beginners and experienced traders.

  • Can I practice with a demo account before trading?

    Absolutely! We highly recommend starting with our free demo account. You'll receive ₹1,00,000 in virtual funds to practice trading in real market conditions without any risk. The demo account includes all the features of our live platform, perfect for testing strategies.

  • What trading platforms does MetaNext support?

    We support industry-leading platforms including MetaTrader 4 (MT4), MetaTrader 5 (MT5), and our proprietary web platform. All platforms are available on desktop, web browsers, and mobile devices (iOS & Android) for trading on the go.

  • How do I contact MetaNext customer support?

    Our support team is available 24/5 during market hours. You can reach us via phone at +91 98765 43210, email at support@metanext.com, or live chat on our website. We also offer dedicated account managers for premium account holders.

  • What types of trading accounts are available?

    We offer three main account types: Beginner Account (₹5,000 minimum), Advanced Account (₹50,000 minimum), and Professional Account (₹2,00,000 minimum). Each account type offers different benefits including lower spreads, higher leverage, and personalized support.

  • What leverage options does MetaNext offer?

    Our leverage options range from 1:5 to 1:100 depending on your account type and experience level. For beginners, we recommend starting with lower leverage (1:5 to 1:20) to manage risk effectively while learning.

  • Can I have multiple trading accounts?

    Yes, you can maintain multiple trading accounts with MetaNext. Many traders use separate accounts for different strategies or markets. Each account requires separate registration and KYC verification.

  • What are the trading hours for Forex and MCX?

    Forex markets are open 24 hours a day, 5 days a week (Monday-Friday). MCX trading follows Indian market hours: Pre-open (9:00 AM), Normal market (10:00 AM - 11:30 PM), and Post-close session (11:55 PM). Specific commodity timings may vary.

  • How do I manage risk while trading?

    We provide several risk management tools including stop-loss orders, take-profit orders, trailing stops, and position sizing calculators. We also recommend never risking more than 2% of your account balance on a single trade and using our educational resources on risk management.

  • What are the spreads and commissions?

    Spreads start from 0.1 pips on major Forex pairs and competitive rates on MCX commodities. We have transparent pricing with no hidden commissions. Our fee structure is clearly displayed on your account dashboard before you place any trades.

  • Can I use automated trading strategies?

    Yes, we support automated trading through Expert Advisors (EAs) on MT4/MT5 platforms. You can also use our API for custom automated trading solutions. All automated strategies must comply with our trading rules and risk management guidelines.

  • How do I access real-time market data?

    Real-time market data is available on all our trading platforms. You can access live price feeds, advanced charts, technical indicators, and economic calendars. Our platform updates prices in real-time with minimal latency.

  • What are the trading challenge rules?

    Our trading challenge requires achieving an 8% profit target within 30 days, with a maximum daily drawdown of 5% and total drawdown of 10%. You must trade a minimum of 5 days. Successfully completing the challenge qualifies you for a funded trading account.

  • Can I retry the trading challenge if I fail?

    Yes, you can retry the trading challenge if you don't meet the targets. We offer discounted challenge fees for subsequent attempts. Many successful traders have refined their strategies through multiple challenge attempts.

  • What happens after I pass the trading challenge?

    Upon successfully completing the challenge, you receive a funded trading account with capital up to $200,000. You'll then trade with real funds and earn 85% of the profits you generate, with weekly withdrawal options.

  • Are there any trading restrictions?

    We have minimal restrictions to allow trading flexibility. However, we don't allow news trading 5 minutes before and after major economic announcements, and certain high-risk strategies may be restricted for beginner accounts.

  • What is the profit sharing percentage?

    Our profit sharing structure is highly competitive. Funded traders receive 85% of their generated profits, while MetaNext retains 15%. This percentage remains consistent regardless of your account size or performance.

  • How does scaling work with funded accounts?

    Consistent profitable performance can lead to account scaling. After maintaining profitability for 3 months, you may qualify for increased capital up to $500,000. Our scaling program rewards disciplined and successful traders.

  • Are there any monthly fees for funded accounts?

    No, there are no monthly fees for funded accounts. The only cost is the initial challenge fee. Once you receive your funded account, you only pay when you earn profits through our profit sharing model.

  • What happens if I violate trading rules?

    Minor violations may result in warnings, while serious or repeated violations could lead to account suspension. We provide clear guidelines and monitoring tools to help you stay compliant with our trading rules.

  • What deposit methods does MetaNext accept?

    We accept multiple secure payment methods including UPI, Net Banking, IMPS, NEFT, credit/debit cards (Visa/Mastercard), and popular e-wallets. All deposits are processed instantly and securely.

  • What is the minimum deposit amount?

    The minimum deposit is ₹5,000 for our Beginner Account. For trading challenges, fees start at ₹8,500 depending on the account size you choose ($10k to $100k challenges available).

  • Are there any deposit fees?

    MetaNext does not charge any deposit fees. However, your bank or payment provider may apply their standard transaction fees. We recommend checking with your payment provider for any applicable charges.

  • How long do deposits take to reflect in my account?

    Most deposits are instant. UPI and e-wallet deposits reflect immediately, while bank transfers (IMPS/NEFT) typically take 30 minutes to 2 hours during banking hours. Weekend deposits may take slightly longer.

  • Is my deposited money safe with MetaNext?

    Yes, client funds are held in segregated accounts with reputable banks, separate from our operational funds. We follow strict financial regulations and implement advanced security measures to protect your capital.

  • Can I deposit funds in foreign currency?

    While we primarily operate in Indian Rupees, we do accept USD deposits for our international clients. All currency conversions are handled at competitive market rates with transparent fees displayed upfront.

  • What is the maximum deposit amount?

    For standard accounts, the maximum single deposit is ₹10,00,000. Higher limits are available for premium and institutional clients. Please contact our support team for special deposit requirements.

  • Can I get a refund on my deposit?

    Unused deposits can be withdrawn at any time. For trading challenge fees, refunds are available under specific conditions outlined in our challenge terms. Please review our refund policy or contact support for details.

  • How do I withdraw my profits?

    Profit withdrawals are simple. Go to your account dashboard, select "Withdraw", choose your preferred payment method, enter the amount, and submit your request. Funded traders can withdraw profits weekly once they meet the minimum withdrawal threshold.

  • What are the withdrawal methods available?

    We offer multiple withdrawal options including bank transfer (NEFT/IMPS), UPI, and popular e-wallets. Profits are typically transferred back to the same method used for deposit, ensuring security and compliance.

  • How long do withdrawals take to process?

    Standard withdrawal requests are processed within 24 hours on business days. Once processed, UPI transfers are instant, while bank transfers typically take 1-3 hours to reflect in your account.

  • What is the minimum withdrawal amount?

    The minimum withdrawal amount is ₹2,000. For funded traders, there's no minimum for profit withdrawals, allowing you to withdraw any amount earned through successful trading.

  • Are there any withdrawal fees?

    MetaNext does not charge withdrawal fees. However, standard banking or payment processing fees may apply depending on your chosen withdrawal method. These charges are clearly displayed before you confirm your withdrawal.

  • How often can I withdraw profits?

    Funded traders can withdraw profits weekly. Standard account holders can withdraw available funds at any time. We encourage regular withdrawals to manage your trading capital effectively.

  • What documentation is required for withdrawals?

    For security, we require identity verification (PAN card, Aadhaar) and address proof. Additional documentation may be requested for large withdrawals to comply with financial regulations and prevent fraud.

  • Can I withdraw my initial deposit?

    Yes, your initial deposit can be withdrawn at any time, provided there are no open positions or pending fees. For trading challenge participants, specific terms apply to challenge fee refunds.

Still have questions? Our support team is here to help
Email Iconsupport@metanext.com